This is why one of the crucial goals for the upcoming years will be strenghtening the SOFTIP´s capacity to react quickly and effectively to customers´ requirements on modifications. And subsequently to supply them with a standard support for the modified ERP solution.
Another increasing tendency shows that customers manifest inclination towards reliable CRM solutions. This area, regarding our MS CRM orientation and our capacity to implement it also in the environment of smaller customers, can bring us a new space in the market.
As a customer-centric company SOFTIP has always been aware of the importance of long-term partnership with its customers.
This is confirmed by the fact that almost a quarter of the total contractual customers have been loyal to SOFTIP for over 10 years. Other 20% of our customers have been using our products for more than 5 years. Our ability to introduce our latest innovative solutions to new cutomers and to develop our own products provides proof of our success. In recent five years we have gained more than a quarter of our contractual customers.
Number of customers according to the duration of partnership agreement
Over 10 years - 53%
From 5 to 10 years - 21%
Up to 5 years - 26%
SOFTIP greatly appreciates that partnerships with the customers who have been loyal to our company for over 10 years account for 45% of total revenues. This figure confirms our capacity to meet customers´ requirements regarding product quality and provided services from a long-term point of view. Also we must not forget to mention the fact that 36% of revenues are made up by the customers who have been loyal to us for over 5 years.
Revenues according to the duration of partnership agreement
Over 10 years - 45%
From 5 – 10 years - 36%
Up to 5 years - 19%
Our stability is also supported by the fact that the greatest part of our revenues, over 50%, comes from the segment of large companies, employing over 250 employees. Medium-sized enterprises, having from 50 till 250 employees, account for another 30% of revenues. SOFTIP product portfolio is able to satisfy even the major requirements of the largest and most demanding clients. This capacity distingishes SOFTIP from the rest of the ERP solutions suppliers within the Slovak market who allocate the major part of their products in the smallest enterprises.
Revenues according to the customer size
Large companies - 53%
Medium-sized companies - 30%
Small companies - 8%
Micro companies - 4%
Other companies - 5%
Customers by Segment and Size
SOFTIP has been enjoying a long-term success in winning and completing orders in all segments of the market.
The essential activities during 2015 consisted in projects regarding the state and public administration. The wholesale and retail business, utility, industrial production, sales and services in the same time and almost identically account for 15% of revenues. Financial groups and revenues from other sectors present considerably lower figure. Agriculture and forestry account for less than 5% of company revenues. The group is concluded by healthcare sector with 1%.
Revenue diversification from different segments is another positive as it means that no single segment predominates with regards to the company's overall revenues.However, within certain segments in general the market remains conservative, which is the reason why it is harder to apply more innovative solutions. SOFTIP´s principal objective is to be always ready.
Revenues by sector
State and public administration - 27%
Wholesale and retail - 16%
Utilities (electricity, gas and water) - 15%
Retail and services - 14%
Industrial - 14%
Finance - 6%
Other sectors and non-classified - 4%
Agriculture and forestry - 3%
Healthcare - 1%